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FAQ
Customer Service
Contact Info
Two Easy Ways to Contact Us – We are Here to Help You!
1) E-mail the Beg To Deliver Customer Service Team (The BEST way to contact us)
Our team looks forward to answering any inquiry you might have. All e-mails will be answered in the order they are received as quickly as possible. Click Here to E-mail the Customer Service Team.
2) Call the Beg To Deliver Customer Service Team at (888) 362-1846
Please call anytime during normal business hours Monday thru Friday 10 AM to 6PM PST. Saturdays 10 AM to 6 PM. All calls made after hours will be returned the next business day.
Frequently Asked Questions
How do I make my first order? What should I expect?
How soon will I get my first order?
Is there a minimum amount I need to order?
Can I make changes to an order I already made?
What if I’m not satisfied with my order?
Do I have to be home to accept my delivery?
Can I pick up my delivery at Beg To Deliver?
How can I check the status of my order?
What kind of products does Beg To Deliver carry?
How does Beg To Deliver determine what products to carry?
Can I make special request for a product I don’t see on the site?
What kind of payments do you accept?
Is payment information secure during the checkout process? How?
Signing Up
How do I make my first order? What should I expect?
It’s simple! Just follow the steps below:
1) Browse and add items to your cart
2) When you ready to checkout, in your shopping cart press the ‘Proceed to Checkout’
3) In the ‘I’m a new customer’ area on the left side, please press the ‘Continue’ button.
4) Please fill out all relevant fields. All field fields with asterisks “*” are required.
5) Your done! You receive an automated e-mail confirming your order.
How soon will I get my first order?
Orders are processed within 1-2 business days. Then we hand your package off to either UPS or USPS which then takes 1-5 business days to deliver depending on your area. Please refer to our delivery map for details.
Ordering
We accept all orders on our website which is open 24 hours a day. At this time, we do not accept phone or fax orders. We accept Visa, Mastercard, & American Express as payment options.
Is there a minimum amount I need to order?
Nope!
Can I make changes to an order I already made?
Order changes can be made up until the items has been marked as shipped. Please click here to process your order change. Please include your order number and a brief description of your order change.
Cancellations can be made anytime before the items is picked up by our carriers. Please click here to cancel your order. Please include your order number and a short message stating your request to cancel your order.
What if I’m not satisfied with my order?
We offer a 100% satisfaction guarantee on every product we sell. If you are not satisfied with a product you purchased, you can request a full refund or exchange by filling out a return form here.
Please sign into your account. Then, press 'return item(s)' next to the order you would like to refund/exchange and fill out all relevant information. Aferwards, you will be contacted by our customer service department shortly. Please note that a return shipping fee and restocking fee may apply.
Delivery
Do I have to be home to accept my delivery?
No, you do not have to be home to accept delivery. During checkout, you can fill out detailed instructions on how you want your package to be delivered. For instance, you can leave instructions for the driver to leave it against your front door, with your neighbor or behind a fence. If the driver feels that your package might be unsecure, he/she will leave a ‘missed you’ note on your door with a detailed message.
Can I pick up my delivery at Beg To Deliver?
Yes, a will call option is available when the shipping address is in California. Please make sure to mark 'Will Call' during the checkout process. You will be notified by e-mail when you order is ready for pickup.
No, we do not require a signature at this time.
How can I check the status of my order?
Order status can be seen online once you log into your account. Click here to check your order status. To find out more detailed information, you can contact us here. Please include your order number in your message.
Returns & Exchanges
We offer a 100% satisfaction guarantee on almost every product we sell. If you are not satisfied with a product you purchased, you can request a full refund or exchange by filling out a return form. You will need to sign into your account then click on 'return item(s) next to the specific order number. Then, please fill out the return form to begin the return process. All returns must be made before 30 days after delivery of the product.
In most cases, you may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and we will quickly give you a credit, less shipping and handling. Please be aware any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error, then of course we will credit you promptly.
We are not allowed to offer refunds or exchanges on food, treats and edible items that are opened due to strict health policies. Bedding also cannot be returned unless due to manufacturers defect. Please make your selections carefully, and double check your order before submitting.
Please fill out this form. Please include your order number, product sku, and your reason for exchanging the product.
We are not allowed to offer refunds or exchanges on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.
Products
What kind of products does Beg To Deliver carry?
We carry one of the largest selections of healthy pet food and treats found online today. In addition, we carry a wide selection of grooming supplies, toys, supplements and pet gadgets. At Beg To Deliver, we firmly believe that our pets are part of the family. Therefore, we are always on the lookout for the best products on the market to keep your pet healthy and happy. We promise we will never carry items that contain byproducts or other questionable ingredients.
How does Beg To Deliver determine what products to carry?
That’s pretty simple. We go through the following guidelines as we pick our products:
1) Absolutely no byproducts in food and treats, EVER!
2) Research the latest and best products by attending Industry Tradeshows
3) Benefits must outweigh the cost – we firmly believe in getting more for less!
4) Focus on products that will improve the health and wellbeing of all pets.
Can I make special request for a product I don’t see on the site?
Sure! We have access to virtually every product that other big box or pet boutiques have in their stores. Please fill out a request form here or call our customer service team at 888-362-1846 for details.
Payment
What kind of payments do you accept?
We accept Visa, Mastercard & American Express. Cash and checks are not accepted at this time.
Is payment information secure during the checkout process?
All payments are processed by Authorize.net. Authorize.net is the one of the leading credit card payment gateways in the world. In addition, we use Verisign SSL certificates to protect the transfer of your sensitive data between your computer and our servers.
